IT Support Engineer

At Eccentric, privileged to co-build the virtual world with some of the best minds of our times. Since 2016, we have been engaged in the Virtualization of Automotive Retail. We have helped to lead Automotive Brands in the World to optimize the power of Virtual Interactions.

The Desktop & System Administrator is responsible for maintaining, supporting, and securing end-user systems and IT infrastructure. This role ensures smooth day-to-day IT operations, system availability, user support, and compliance with security policies.

Eccentric’s Mission

We are building a Showroom-like experience in a virtual world where a vehicle buyer

  • Can take a 3D walkthrough of all models/variants/trims on sale
  • Can customize the vehicle and see exactly how it looks like and how much it will cost
  • Can take a ‘Virtual Consultation’ with a sales agent in the virtual world (some like to call it Metaverse)

Responsibilities

Desktop & End-User Support

  • Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals
  • Install, configure, and troubleshoot Windows/macOS systems
  • Manage OS upgrades, patches, and software installations
  • Resolve hardware, software, and network-related issues
  • Support users via tickets, email, phone, or remote tools
  • Maintain IT asset inventory and documentation

System Administration

  • Manage and monitor Windows/Linux servers
  • Handle user account management (AD, LDAP, local users)
  • Configure and maintain Active Directory, Group Policies
  • Manage file servers, permissions, and shared resources/li>
  • Monitor system performance, uptime, and logs
  • Perform system backups and restoration

Network & Security

  • Basic network troubleshooting (LAN, WAN, Wi-Fi, VPN)
  • Manage endpoint security tools (Antivirus, EDR/XDR)
  • Apply security patches and updates
  • Enforce IT security policies and access controls
  • Assist in incident response and audits (ISO/IT compliance)

Cloud & Tools (Good to Have)

  • Support cloud services (AWS, Azure, Google Workspace, M365)
  • Manage email systems, DNS, and SSL certificates
  • Work with ticketing tools (Jira, ServiceNow, Freshservice, etc.)
  • Support monitoring tools (Zabbix, Prometheus, CloudWatch)

Required Skills & Qualifications

Technical Skills

  • Strong knowledge of Windows OS (10/11, Server 2016+)
  • Basic Linux administration
  • Active Directory & Group Policy
  • Hardware troubleshooting
  • Networking fundamentals (TCP/IP, DNS, DHCP)
  • Backup and recovery concepts

Soft Skills

  • Strong communication and user-handling skills
  • Problem-solving mindset
  • Ability to work independently and under pressure
  • Good documentation and reporting skills

Preferred Qualifications

  • IT certifications (MCSE, MCSA, CompTIA A+/Network+, Linux+)
  • Experience with ISO 27001 / security compliance
  • Experience in managing 100+ users' environment

Working Conditions

  • May require on-call or weekend support
  • On-site system troubleshooting as required

Submit your application

Maximum file size 2MB* [pdf/doc/docx]

Schedule a Demo