Business analyst/Associate - Customer Success

At Eccentric, we are privileged to co-build the virtual world with some of the best minds of our time. Since 2016, we have been engaged in the Virtualisation of Automotive Retail. We have helped leading Automotive Brands in the World optimize the power of Virtual Interactions.

Business Analyst plays a key role in aligning our products with our customer's requirements. This is a high-stakes, high-pressure assignment that will need you to be constantly reachable and handle multiple stakeholders. Nothing short of impeccable communication and meticulousness will be acceptable.

Eccentric’s Mission

We are building a Showroom-like experience in a virtual world where a vehicle buyer

  • Can take a 3D walkthrough of all models/variants/trims on sale
  • Can customize the vehicle and see exactly how it looks like and how much it will cost
  • Can take a ‘Virtual Consultation’ with a sales agent in the virtual world (some like to call it Metaverse)

What you’ll do

  • Work with the Business team to make quarterly & annual plans for customers
  • Define milestones along the roadmap and create a detailed plan to achieve these, along with all stakeholders
  • Ensure regular updates on progress towards these milestones and proactively identify possible hurdles. Work with the relevant teams, to create an approach to overcome these hurdles
  • Ensure there is no loss of information and all the channels of communication are rightly leveraged to communicate effectively
  • Motivate and inspire Teams at every step
  • Send regular updates, celebrate small wins and be the force that keeps the mission glued together
  • Ensure adherence of process such as sending regular reports, customer satisfaction surveys, and other means
  • Track resource utilisation and management at every step in the way

What we seek

  • Proven success in driving customer success for an extended period of time
  • Ability to work from the office in Mumbai
  • Affinity towards technology (it's alright if you are not from a Tech background, but you must be willing to learn and embrace it)

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